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Terms of Service

Terms of Service

Effective Date: May 27, 2025
Gaia Ceramica, a division of PlayYardFun LLC
450 Clinton Street
Brooklyn, NY, United States
📧 Email: info@gaiaceramica.com
📞 Phone: +1 833-927-3386
🌐 Website: www.gaiaceramica.com

1. Eligibility

You must be at least 18 years old or have legal parental/guardian consent to use this site and make purchases. By accessing or using our Website, you agree to these Terms of Service.

2. Products and Services

Gaia Ceramica offers professional-grade ceramic studio equipment and supplies, including kilns, wheels, slab rollers, pug mills, and accessories. Many products are heavy-duty and shipped via freight. Some items are made to order and may have longer lead times.

3. Ordering and Payment

3.1 Order Acceptance

All orders are subject to review and acceptance. We may cancel orders for reasons including inventory errors, pricing discrepancies, or suspected fraud.

3.2 Payment

We accept all major credit cards and secure digital payment methods. Payments are processed via PCI-compliant third-party payment processors.

4. Shipping and Delivery

4.1 Lead Times and Freight

Shipping times vary. In-stock items generally ship within 1–3 weeks. Custom or made-to-order items may take 6–8+ weeks.

Large items ship via freight. You must be present to inspect and sign for delivery. If damage is visible, you must note it on the delivery receipt before signing. Failure to do so may void any damage claim.

4.2 Shipping Costs

Shipping charges are calculated at checkout. For freight items, additional charges may apply.

5. Refund and Return Policy

We want you to be happy with your purchase. However, due to the nature of our products, please read our return policies carefully.

5.1 Return Eligibility

Returns are accepted within 14 days of delivery on eligible, unused items in their original packaging. You must contact us at info@gaiaceramica.com for a Return Authorization Number prior to returning any item.

5.2 Non-Returnable Items

We cannot accept returns for:

  • Kilns, pug mills, and other electrical equipment

  • Custom or made-to-order items

  • Used or installed products

  • Items without original packaging

5.3 Restocking Fees

Returns may be subject to a 15–25% restocking fee, depending on the manufacturer.

5.4 Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

6. Order Cancellations

6.1 Before Shipping

In-stock items may be canceled prior to shipping with no penalty.

6.2 Custom Orders

Custom, made-to-order, or special-order items cannot be canceled once production has started.

7. Damages and Faulty Items

7.1 Freight Damage

If your item arrives with visible damage:

  • Do not sign the delivery slip without noting the damage.

  • Take clear photos of all damaged areas and packaging.

  • Contact us within 3 business days at info@gaiaceramica.com.

Failure to report damage within 3 business days may result in the claim being denied.

7.2 Faulty or Malfunctioning Items

If your item is faulty (e.g., does not operate correctly):

  • Contact us immediately.

  • We may assist with troubleshooting, replacement parts, or manufacturer warranty claims.

8. Wrong Product Received

If you receive the wrong product:

  • Notify us within 7 days.

  • We will arrange for return shipping and send the correct item at no additional cost.

9. Exchange Policy

We do not offer direct exchanges. If you'd like a different item, please return the original (if eligible), and place a new order. Exchanges are not available on custom or non-returnable products.

10. Buyer’s Remorse

We understand that sometimes you may change your mind. However, buyer’s remorse is not a valid reason for return on:

  • Special order, custom, or made-to-order products

  • Opened or used equipment

  • Kilns and electrical equipment

If your item qualifies under our return policy, standard restocking fees and return shipping costs apply.

11. Warranty Coverage

Most equipment includes a manufacturer's warranty (typically 1–5 years). Gaia Ceramica facilitates warranty support but final decisions are made by the manufacturer.

11.1 Warranty Does Not Cover:

  • Improper installation

  • Unauthorized repairs or modifications

  • Normal wear and tear

  • Commercial misuse or damage due to neglect

Please retain your receipt and register your product with the manufacturer (if applicable).

12. Limitation of Liability

To the fullest extent permitted by law, Gaia Ceramica is not liable for:

  • Indirect or consequential damages

  • Loss of use, revenue, or profits

  • Any damage arising from improper use of products

Our maximum liability is limited to the amount paid for the product.

13. Customer Support

We pride ourselves on supporting our customers every step of the way.

14. Privacy Policy

Please review our Privacy Policy to understand how we handle your personal information.

15. Intellectual Property

All Website content, including logos, text, product descriptions, and images, are the property of Gaia Ceramica and may not be copied or reproduced without written permission.

16. Governing Law

These Terms are governed by the laws of the State of New York. Disputes will be resolved in the courts of Kings County, New York.

17. Changes to Terms

We may update these Terms at any time. The current version will always be available on our Website with the effective date listed above.

18. Contact Us

If you have questions about these Terms, please contact us at:

Gaia Ceramica, a division of PlayYardFun LLC
450 Clinton Street
Brooklyn, NY, United States
📧 Email: info@gaiaceramica.com
📞 Phone: +1 833-927-3386

Gaia Ceramica is a brand operated by PlayYardFun LLC. We specialize in premium ceramic equipment for artists and studios. PlayYardFun LLC is a registered business in NYC and proudly operates under the Gaia Ceramica brand name.